• Home
  • Best Practices
  • Customer Care Tips
  • Customization
  • Expert Tips
  • Getting Started
  • Increasing Sales
  • Web Client
  • Support
  •  

    Organize and Collaborate with Email Management

    Email remains the preferred communication method of online consumers, despite all of the options available today. Unfortunately, most email applications create individual silos of information and limit group collaboration. Even worse, many times email sent to a group of people never get assigned or owned by anyone.

    BoldDude_email

    BoldChat’s Email Management supports a collaborative approach.

    • Assign, route, escalate and organize: Ensure customers and prospects are responded to with accurate information in a timely manner
    • Team-based: Treat emails like work tickets.
    • Integrated: Associate emails with chats & calls

    You can get other operators involved by adding them to the discussion:
    emaildiscussion
    Email Management is an included feature in BoldChat Enterprise.

    Comments are closed.