• Home
  • Best Practices
  • Customer Care Tips
  • Customization
  • Expert Tips
  • Getting Started
  • Increasing Sales
  • Web Client
  • Support
  •  

    Boost Productivity with My Canned Messages Shorthand

    A new shorthand code allows operators to quickly insert a canned message with just a few keystrokes. Simply type a shorthand code followed by a space in the chat editor and it automatically replaces the code with the canned message.

    To set up a shorthand code, go to Setup > My Canned Messages Setup > Create New Item. The shorthand code can contain alphanumeric characters only.

    shorthand4

     

    Once the shorthand code is setup, it can be used immediately. To use, type the shorthand code in the chat editor followed by a space.

    shorthand5

    Shorthand is an included feature for BoldChat Premier and Enterprise

    To upgrade to version 7.9 of BoldChat, go to Help > Check for Updates, this will open a browser window that tells you if it’s time to update. (Or simply go to our Downloads page and download the most current version.)

    Comments are closed.