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    5 Key BoldChat Metrics You Should Be Tracking – Webinar Recording

    Watch this webinar recording for an overview of five essential KPIs you should be measuring within BoldChat.

    During this webinar, we walk through the tools available (and how to configure them) to help you confidently track these key metrics, allowing you to closely monitor and communicate BoldChat’s impact on your organization.

    Key metrics covered include:
    • Conversions: What % of visitors are converting and where are they converting from?
    • NPS: How satisfied are your customers and is there room for improvement?
    • Effectiveness: Are inquiries being resolved within your target SLAs and are agents managing their time efficiently?


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