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    NEW: Bold360 now enables chatbot and agent-based support

    Last summer, we introduced you to Bold360 – our new customer engagement solution and an evolution of BoldChat. As we continue to evolve Bold360, we’re excited to announce that as of today, Bold360 now offers artificial intelligence-based support with the release of Bold360 ai.

    Bold360 now enables chatbot and agent-based support
    Bold360 is the ultimate engagement solution. And now, by leveraging the power of A.I., Bold360 helps personalize and enhance every engagement, no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions.

    So, no matter how your customer chooses to engage with you – via email, chat, Facebook and more – you can quickly view all their inquiries and respond via agent, chatbot, or a combination of both.

    How to learn more
    Take a look at this video for more information on today’s announcement. We also encourage you to register for our upcoming webinar ‘Achieving Harmony Between Bots & Humans with the New Bold360’ on March 28, to learn more about artificial intelligence and why it’s important for your customer engagement strategy.

    In the meantime, if you have specific questions on Bold360, please contact your account representative or email us.

     

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