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    Planned maintenance: January 18th, 2019

    As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn BoldChat will be conducting service maintenance in three phases. The following dates and times are listed below for each stage. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

    Dates and Times: (Times are in CST, Central Standard Time)
    Thursday, January, 17th 2019 between 2:00 AM to 4:00 AM CSTEU Backend Release
    Friday, January, 18th 2019 between 10:00 PM to 12:00 AM CST: US Backend Release
    Monday, January, 21st 2019 between 4:00 AM to 6:00 AM CST: Frontend Release

    Purpose: To provide the General Availability (GA) release of our BoldChat v14.3 and Bold360 Agent January update.

    Duration: All maintenance will happen within the 2-hour windows.

    What to expect: The impact to any given customer should be minimal… consistent with the past maintenance releases. Any given customer should only see a few seconds of interruption while their BoldChat account is being moved to a server with the new codebase. Agents will most likely see this interruption as a minor lag in responsiveness of the client interfaces… existing, active client sessions and active visitor chats should not get disconnected.

    We would like to thank you for your patience and understanding during this period. If you have any further questions regarding this event, please feel free to contact support.

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