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    On-Demand Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

    February 19th, 2018

    Webinar – Maximizing Customer Engagement for Maximum Revenue Growth

    Companies that provide the intelligent support and engagement consumers expect, reap the rewards of lower costs, higher revenue, and happier customers and agents. But many organizations have not evolved their customer engagement strategy for today’s digital world and are falling short.

    Bold360 commisioned Forrester Consulting to survey nearly 500 businesses across industries to define a Customer Engagement Maturity Model that can serve as a blueprint for organizations to evaluate where they stand today and how they can evolve.

    In this webinar, we shared:
    • An overview of the Customer Engagement Maturity Model and the four distinct Profiles of Engagement
    • Five key outcomes from the research that are shaping the customer engagement landscape
    • Examples of businesses at different maturity levels and tips for how to improve
    • Where to access the Customer Engagement Assessment, so you can see how your organization stacks up against peers in your industry, identify gaps, and define a strategy for optimization

    View the Recording


    NEW: Bold360 now enables chatbot and agent-based support

    February 9th, 2018

    Last summer, we introduced you to Bold360 – our new customer engagement solution and an evolution of BoldChat. As we continue to evolve Bold360, we’re excited to announce that as of today, Bold360 now offers artificial intelligence-based support with the release of Bold360 ai.

    Bold360 now enables chatbot and agent-based support
    Bold360 is the ultimate engagement solution. And now, by leveraging the power of A.I., Bold360 helps personalize and enhance every engagement, no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions.

    So, no matter how your customer chooses to engage with you – via email, chat, Facebook and more – you can quickly view all their inquiries and respond via agent, chatbot, or a combination of both.

    How to learn more
    Take a look at this video for more information on today’s announcement. We also encourage you to register for our upcoming webinar ‘Achieving Harmony Between Bots & Humans with the New Bold360’ on March 28, to learn more about artificial intelligence and why it’s important for your customer engagement strategy.

    In the meantime, if you have specific questions on Bold360, please contact your account representative or email us.

     


    On-Demand Webinar: Top Tips for Getting the Most out of BoldChat in 2018

    January 18th, 2018

    What plans have you made to improve your live chat operation in 2018?

    Watch this on-demand webinar, and we’ll take you through our top recommendations to help you optimize BoldChat and improve your digital engagement strategy this year and beyond.

    Watch and learn:
    • What to review and optimize for better digital engagement in 2018
    • How metrics can help you to improve your live chat service
    • Why it’s vital to think beyond live chat and prepare for omni-channel engagement

    VIEW THE RECORDING


    On-Demand Webinar: Get Your BoldChat Questions Answered!

    November 3rd, 2017

    In our latest BoldChat webinar, we tackled customer questions during a live Q&A session with product expert David Hammer.

    During the session, we supported our answers with the help of live product demos and hosted a BoldChat quiz.

    Take a look at the recording!

    And if you have any additional BoldChat questions, email us at boldopenforum@logmein.com


    Artificial intelligence + human interaction = customer engagement win!

    October 10th, 2017

    With AI interactions (including chat bots) accounting for a massive 33% of all customer interactions in the next five years, it’s time to think about the future of your digital engagement strategy.

    Watch this on-demand recording for insights on our thoughts around advanced intelligent automation. Plus get the chance to see our new AI tool (Nanorep) plus Bold360 live in action!

    Future-Proofing Your Digital Engagement with Artificial Intelligence

    Watch and discover:

    • Ways chat bots and human interaction can work together to seamlessly solve customer problems.
    • Why AI isn’t anti-engagement, but instead can be used to enhance the customer experience
    • How AI is transforming customer engagement and real-world examples of success

    WATCH THE RECORDING


    BoldChat 12.0 is now available!

    October 2nd, 2017

    We are excited to announce the release of BoldChat version 12.0.

    New features and enhancements include:

    Web Workspace:
    • Operators can now handle SMS in the Web Workspace.

    Operator Client version 12.0:
    • Various stability, performance, and security improvements.
    • Various bug fixes.

    API Enhancement:
    • Simple authentication can be enabled for API triggers.
    • Custom ports can be used in addition to defaults (80, 443) for API trigger endpoints.

    To view previous BoldChat feature updates and to access various support materials, visit help.boldchat.com

    If you have any specific questions for the BoldChat team, please reach out to your account manager, or email support@boldchat.com

    BoldChat Version 12.0 was released on Friday, September 29.


    5 Key BoldChat Metrics You Should Be Tracking – Webinar Recording

    September 14th, 2017

    Watch this webinar recording for an overview of five essential KPIs you should be measuring within BoldChat.

    During this webinar, we walk through the tools available (and how to configure them) to help you confidently track these key metrics, allowing you to closely monitor and communicate BoldChat’s impact on your organization.

    Key metrics covered include:
    • Conversions: What % of visitors are converting and where are they converting from?
    • NPS: How satisfied are your customers and is there room for improvement?
    • Effectiveness: Are inquiries being resolved within your target SLAs and are agents managing their time efficiently?

    VIEW THE WEBINAR


    5 Power Tips for BoldChat Supervisors and Administrators – Webinar Recording

    August 7th, 2017

    This proved to be a popular webinar for our BoldChat supervisors and admins.

    Take a look at the recording and you’ll learn five key tips to help you and your team take your BoldChat expertise to the next level!

    View this on-demand webinar and learn how to:

    – Simplify the chat experience for your customer
    – Enable your agents to be even more successful
    – Save time with BoldChat integrations
    – Monitor and optimize for improvement
    – And so much more!

    5 Power Tips for BoldChat Supervisors and Administrators – view the recording

    Please send any of your follow-up questions to BoldOpenForum@logmein.com